3 Steps to Meeting Your Guests’ Dietary Needs

Last Updated January 02, 2018

Food tour operators already know they’ll have at least one guest on every experience with a dietary restriction or allergy. Dietary needs can range anywhere from a nut allergy to an intolerance to gluten. Here are three easy steps to making your tour an experience that everyone can enjoy.

1. Educate Yourself

Research not only the current dietary trends, but also the most common allergies and intolerances that your guests might have. Know what the subtle differences are between things like pescatarian, vegetarian and vegan diets, as some are a lot more restrictive than others. For food allergies, consider what kind of training your guides may need to handle an adverse reaction.

Also take time to connect with your various vendors about what substitutions they may be able to make for guests with different needs. Guests will want to know they can have an exceptional experience regardless of their dietary considerations.

2. Get Prepared

It’s time to get your team on board! The last thing you want is to have a guest go into anaphylactic shock because they took a bite out of a brownie containing peanuts. Ensure your vendors are notified ahead of time with what to expect, and your guides are referencing your guests’ dietary needs on the go.

Dietary Alerts with EzTix generates a list of all dietary restrictions and allergies for a single experience, giving you an idea of what to anticipate.

Our Vendor Notifications feature makes it easy for you to distribute guest details and dietary needs to your vendors.

Guides can use tools like the EzTix App (iOS & Android) or a printed guest list for the day of your experience to access the dietary information you’ve collected. As the last line of defence, your team will need to track exactly which guests need specific substitutions along your tour.

3. Put Your Plan In Action!

Have specific dietary information readily accessible on each of your sales channels. On your website, list it somewhere convenient like your FAQ’s and on experience specific pages. During the booking process, be sure it’s easy for your guests to share their needs with you.

We’ve built the tools you need into both EzTix and our EzSites platforms. Learn more about improving your guests’ experience online, or by phone with our industry leading Support Centre.

JEREMY CRITTENDEN

As the Director of Communications for EzTix, Jeremy is always open to hearing your feedback and understanding how we can help serve you better.

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