What to Look for When Hiring a Tour Guide

Last Updated August 18, 2017

So you just hired a tour guide and are slowly regretting that decision. Or perhaps you’re staring at a pile of resumes and have no idea how to separate the great from the not-so-great, nor do you have the time. As your partner we understand the struggle. Finding a tour guide with all of the right ingredients that best represent your company, is a tedious task that shouldn’t be taken lightly. To take some of the pressure off, we have compiled a list of qualities that can be used as a guideline during your hiring process.

Quality #1: Professionalism

Punctual
There’s nothing worse than being in a foreign country and having your tour guide show up
late, or worse, not show up at all! A tour guide who is on time paves the way for a
memorable experience.

Did they show up on time for your interview? Were they early?

Organized
Someone who is organized will give you the peace of mind in knowing that any tasks that
you have delegated to them, will be executed precisely and effectively.

Is their resume structured using correct headers and spacing or are things jumbled and
look as though it was thrown together last minute?

Sensitive to Group Needs
A tour guide should always be one step ahead of their guests and have the ability to adapt
and accommodate. Give them scenarios and see how they would respond. Can they adapt
to any given circumstance? Are they resourceful and capable of being prepared before a
situation arises?

Prepared for Medical Emergencies
Guides should be prepared for any medical emergency and have the correct training and
certifications to handle them accordingly.

Quality #2: Knowledgeable

Accurate
“This landmark was founded in 1802”, said Tour Guide.
“But I thought you said it was founded in 1920?”, replied Guest.

Guests are not only paying for the food; they are also paying for the experience. It helps to
have a tour guide that knows what they’re talking about.

How familiar are they with the area and the food beforehand? What knowledge and
resources do they bring to the table?

Multilingual
The more well-versed in different languages a guide is, the better!

Know Audience
As mentioned previously, a guide who can adapt to any given crowd is priceless.
What experience do they have working with young people? The elderly?

Quality #3: Personality

Engaging
It isn’t enough to simply regurgitate facts and information. A tour guide needs to be able
to captivate their audience and always aim to hold their attention for the entire duration
of the tour. Are you engaged when you speak to them, or are you thinking about what
you’re going to make for dinner that night?

Leadership Skills
Be confident! Having a plan for the group and executing it with ease and confidence will
keep your guests interested.

What experience do they have in positions of leadership? Supervisor? Management?

Good Sense of Humour
There is nothing more endearing than someone who can put a smile on your face.

Seeks Feedback
Someone who seeks feedback cares about your guests and is always looking for a way to
enhance their experience. What is one piece of positive feedback they have received in
the past as well as negative?

JEREMY CRITTENDEN

As the Director of Communications for EzTix, Jeremy is always open to hearing your feedback and understanding how we can help serve you better.

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