COVID-19 Information

Last Updated March 20, 2020

The global COVID-19 (Coronavirus) pandemic has forced a halt to tourism, events, and activities worldwide. As such, we know you’re feeling anxious about the future. To help ensure all of our Partners have accurate information, we will update this page with resources and service alerts as needed.

We are optimistic that together, we can all weather this storm. While the challenges may be unprecedented, so is the bold and loving spirit of our industry.

Resources

Here are a few links to resources, surveys, and websites to help you in the crisis.

• Arival Online
  Insights that Matter in Challenging Times: Helping Operators of Tours, Activities & Attractions Weather the Downturn
• Free “How to Turn Lookers Into Bookers” digital version from Tourism Marketing Agency
• Coronavirus Marketing Battle Plan
• Canadahelps.Events impact study
• Tourpreneur Facebook Group

We’ll update this with more resources as we find and receive them.  hello@eztix.com if you have a great link to share.

Buyer Support & Partner Success

Altered Scheduled during COVID-19: 6:00 am to 8:00 pm EST.

As the initial surge of support requests has tapered, we have made the choice to reduce support hours. This is in an effort to abide by health recommendations and protect our staff.

We answer all requests in the order they are received. The fastest way to create a support request is by email.

Guests: support@eztix.com

Partners: partnersupport@eztix.com

Payout Schedule

Increased Audits

Some Partners may receive payouts later than they would regularly. Our team at EzTix, as well as at our banks and payment processors are all working as quickly as possible through incredibly high demand, in an unprecedented crisis.

Because the crisis is unprecedented, there is no playbook, and there will be difficulties.

Helping activity and event operators build businesses is what we are passionate about. That means for many operators, you are paid out for sales on tours and events that have not yet occurred. In the face of massive cancellations and refund requests, this poses an exponential risk. In order to protect your finances and those of EzTix, we are undertaking additional measures to ensure all accounts are accurate in a quickly changing environment.

This process, while it may lead to delays, is vital in ensuring we are in accordance with payment processing regulations.

We appreciate your patience as we work together.